Helping Minds

Terms of Use

YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS OF USE (THE “TERMS”) BEFORE USING THE HELPING MINDS WEBSITE AND APPLICATION (THE “PLATFORM”). BY USING THE PLATFORM, YOU ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS, DO NOT USE THE PLATFORM.

Any information that Helping Minds collects through Your use of the Website is subject to the Helping Minds Privacy Policy, which is part of these Terms.

By continuing to use the Website, You agree as follows:

You are at least 18 years old, have been legally emancipated;

  1. If applicable, You are the legal parent or guardian of the child(ren) that will use the Website; and You agree to allow your child(ren) to use the Website;
  2. You understand and intend that this Agreement is a legally binding agreement and the equivalent of a signed, written contract;
  3. You will use the Website in a manner consistent with applicable laws and regulations and these Terms, as they may be amended by Helping Minds from time to time; and
  4. You understand, accept, and have received these Terms, and acknowledge and demonstrate that You can access the Terms at will.

If You do not agree with and accept the Terms, please discontinue all further use of the Website. Do not continue the account creation and login process.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE DISPUTE RESOLUTION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND HELPING MINDS WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. YOU CAN OPT OUT OF THE AGREEMENT TO ARBITRATE BY CONTACTING support@trichstop.com WITHIN 30 DAYS OF ACCEPTING THE TERMS.

Terms of Use

Effective: February 2022
Last Updated: February 2022

The Terms of Use ("Terms”) is a legal contract between you (You/Your” or "User") and Helping Minds (“Us” or “We” or “Helping Minds”), creators of the Trichstop.com website and applications (each referred to in these Terms as the “Platform”), and govern Your use of the Platform, and all of the text, data, information, graphics, software, photographs, functionality, and more. These Terms apply to all individuals accessing the Platform. By accepting the Terms and using the Platform, you acknowledge that you have read, understand, and agree to these Terms and Our Privacy Policy. Any capitalized terms not defined in the Terms are defined in the Privacy Policy.

What Does the Platform Do?

Section 1

The Platform is intended to provide a convenient Platform for persons suffering from trichotillomania, and specifically for (1) clients to participate in psycho educational sessions and self-assessments, and depending on the level of program purchased, get access to independent licensed therapists with experience in treating these conditions who are participating in the program on our Platform both through written and/or live communications, and (2) providers who are qualified therapist to participate in the program and connect with clients and review clients’ progress, communicate with clients through written and/or live communications. The Platform is not intended for use by healthcare providers or patients for continuous patient monitoring in such a way that would allow immediate clinical action in an emergency situation. 

You may access and use the Platform only in accordance with these Terms, and You agree to comply with all applicable laws, rules, and regulations, including any other policies incorporated into these Terms, such as Our Privacy Policy.

What Does Helping Minds NOT Provide?

Section 2

We do NOT provide medical advice.

Helping Minds is acting solely as a technology platform that enables You to access healthcare services and connect with healthcare service providers.  We do not supervise those healthcare providers or direct such healthcare providers in the way they provide You with medical or clinical care.  We do not make any representations or warranties to You about whether the healthcare provider’s medical services to You are suitable, reliable, timely or accurate, all of which are the responsibility of the healthcare provider.

THE PLATFORM CANNOT AND IS NOT DESIGNED, INTENDED, OR APPROPRIATE TO REPLACE THE RELATIONSHIP BETWEEN HEALTH CARE PROFESSIONALS AND PATIENTS OR TO ADDRESS SERIOUS, EMERGENT, OR LIFE-THREATENING MEDICAL CONDITIONS AND SHOULD NOT BE USED IN THOSE CIRCUMSTANCES.

PATIENTS: If at any time You are concerned about Your care or treatment, or You believe or suspect or someone else advises You that You have a serious or life-threatening condition, call 9-1-1 in areas where that service is available, or go to the nearest emergency room.

Any care provided by a healthcare provider using information from the Platform is based on the personal health data You provide. If You do not provide complete and accurate personal health information, the medical advice You receive may not be accurate or appropriate. The Platform and/or any data derived from the Platform are in no way intended to replace the independent clinical judgment of a qualified healthcare professional.

THE MEDICAL ADVICE PROVIDED TO YOU BY YOUR HEALTHCARE PROVIDER OR ANY OTHER PROFESSIONAL IS NOT UNDER OUR CONTROL, NOR DO WE PROVIDE IT TO YOU OR USE IT.

While we confirm the credentials of healthcare professionals using the Platform, we do not continually monitor they are using the Platform in accordance with laws applicable to their scope of practice. It is YOUR responsibility to separately exercise whatever other due diligence You feel appropriate in selecting and maintaining Your choice of healthcare professionals.

General information available through the Platform about medical conditions, available treatment options or products, or other general information such as educational articles and videos is provided for general educational purposes only. Never disregard, avoid, or delay in obtaining medical advice from a physician or other qualified healthcare professional because of something contained on the Platform. If You have or suspect that You have an urgent medical problem or condition, please contact a qualified healthcare professional immediately. 

We are cash pay only and do NOT accept any insurance payments

While we provide a convenient Platform for healthcare providers to provide certain services that may or may not be reimbursable by federal or state health insurance payors, we do not accept insurance for payment of fees for access to the Platform or the services you receive from the healthcare provider with whom you may choose to connect.

Who Is Eligible To Use The Platform?

Section 3

You must register to create an account (“User Account”) and become a “Registered User” to use the Platform. To register, You must create a username and provide Your email address, and other information specified in the registration form (“Registration Data”). You may change or correct information in Your account by updating the information in your User Account on the Platform or by contacting Helping Minds at support@trichstop.com. You agree not to register for a User Account on behalf of an individual other than Yourself unless You are legally authorized to bind such person to these Terms. By registering another person, You hereby represent that You are legally authorized to do so.

By registering for an account and using the Platform, You represent and warrant:

  1. You are at least 18 years old or have been legally emancipated;
  2. If the end user is a minor, You are the legal parent or guardian of the child(ren) that will use the Platform, and You agree to allow your child(ren) to use the Platform;
  3. Your Registration Data is true, accurate, current, and complete;
  4. You will update Your Registration Data as needed to maintain its accuracy;
  5. You are authorized to create a User Account (either for Yourself or another person);
  6. By using the Platform, You represent and warrant that You have legal authority to share Your health data and other Personal Data (as that term is defined in the Privacy Policy) with Us. Our use of the information You provide to Us via the Platform is subject to the Privacy Policy in effect at the time we use it; and
  7. You are not located in a country that is subject to a U.S. Government embargo or that is designated by the U.S. Government as a “terrorist supporting’ country, and You are not listed on any U.S. Government list of prohibited or restricted parties.

NOTE: THIS AGREEMENT IS VOID WHERE PROHIBITED BY LAW. DO NOT USE THE PLATFORM WHERE PROHIBITED BY LAW. YOU UNDERSTAND THAT YOUR USE OF THE PLATFORM MAY INVOLVE OR REQUIRE THE TRANSMISSION OF SIGNIFICANT AMOUNTS OF DATA. YOU ARE RESPONSIBLE FOR ALL DATA CHARGES THAT MAY BE CHARGED BY YOUR WIRELESS CARRIER OR INTERNET SERVICE PROVIDER OR THAT MAY OTHERWISE ARISE FROM YOUR USE OF THE PLATFORM.

How Will We Tell You If We Change The Terms?

Section 4

With the exception of the Arbitration Agreement included at the end of the Terms, Helping Minds reserves the right to change or modify the Terms at any time without prior notice to You. If we materially change or modify the Terms, we will let You know by (1) posting a new version to the Platform; and/or (2) sending you a notification to the email address you provided Us in the Registration Data.

If You continue to use the Platform after we have let You know that we have made changes, You agree to be bound by the modified terms. If You do not accept the changes, You should immediately stop using the Platform and delete all files associated with the Platform on Your mobile device.  

Who Owns The Platform?

Section 5

Helping Minds owns the Platform and all materials You access through the Platform. Subject to Your compliance with these Terms, Helping Minds grants You a non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the Platform. THE PLATFORM IS FOR YOUR PERSONAL AND NON-COMMERCIAL USE ONLY. You may not use the Platform for any other purpose than what is allowed under these Terms without Helping Minds’s express written permission.

You may not use Helping Minds’s name, trademarks, service marks, or logos, or those of third parties appearing on the Platform in any advertising or publicity or to otherwise indicate Helping Minds’s or such third party’s sponsorship or affiliation with any product or service without express written permission from Helping Minds or such third party. 

You own Your Personal Data and any other content You post on or through the Platform. If you are entering someone else’s information into the Platform, you represent and warrant that you have permission to do so. For us to provide You with the Platform, You grant to Helping Minds a perpetual, non-exclusive, fully paid and royalty-free, transferable, sublicensable, worldwide license to use Your content for the purpose of providing the Platform, subject to the restrictions in the Privacy Policy. You also agree to allow Helping Minds to de-identify and anonymize Your content, including without limitation, Your personal health information, and to use or disclose such de-identified information for any lawful purpose.

What Are You NOT Allowed To Do With The Platform?

Section 6

Helping Minds imposes certain restrictions on Your use of the Platform. While using the Platform, You shall not: 

  1. provide false, misleading or inaccurate information to Helping Minds or any other user; 
  2. impersonate, or otherwise misrepresent affiliation, connection or association with any person or entity;  
  3. use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to harvest or otherwise collect information from the Platform for any use, including without limitation use on third-party websites; 
  4. access content or data not intended for You, or log onto a server or account that You are not authorized to access;
  5. violate any applicable law or regulation;
  6. attempt to probe, scan, or test the vulnerability of the Platform or any associated system or network, or breach security or authentication measures without proper authorization; 
  7. interfere or attempt to interfere with the use of the Platform by any other user, host or network, including, without limitation by means of submitting a virus, overloading, "flooding," "spamming," "mail bombing," or "crashing"; 
  8. forge any TCP/IP packet header or any part of the header information in any e-mail or in any uploading or posting to, or transmission, display, performance or distribution by means of, the Platform; 
  9. post or transmit any unsolicited advertising, promotional materials, "junk mail", "spam," "chain letters," "pyramid schemes" or any other form of solicitation;
  10. avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Helping Minds, You, or any other third party (including another user) to protect the Platform;
  11. attempt to modify, reverse-engineer, decompile, disassemble or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Helping Minds in providing the Platform. Any violation of this section may subject You to civil and/or criminal liability; or
  12. encourage or enable any other individual to do any of the above.

Helping Minds is not obligated to monitor Your use of the Platform, but We may do so to ensure Your compliance with these Terms, and/or to respond to law enforcement or other government agencies if and when we are required to. Helping Minds reserves the right to suspend or terminate Your use of the Platform without notice to You if You partake in any of the prohibited uses described above.

Who Protects Your Login Information?

Section 7

The Platform is designed to require users to create a username and password to access and use the Platform. Your username and password are, collectively, Your “User Credentials.” You are solely responsible for (A) maintaining the strict confidentiality of Your User Credentials, (B) not allowing another person to use Your User Credentials to access the Platform, (C) any and all damages or losses that may be incurred or suffered as a result of any activities that occur under Your User Credentials, regardless of whether You were aware of those activities. You agree to immediately notify Helping Minds in writing by email of any unauthorized use of Your User Credentials or any other compromise of the security of Your User Account. 

HELPING MINDS IS NOT AND SHALL NOT BE LIABLE FOR ANY HARM ARISING FROM OR RELATING TO THE THEFT OF YOUR USER CREDENTIALS AND/OR ANY RESULTING ACCESS TO YOUR PERSONAL DATA, YOUR DISCLOSURE OF YOUR USER CREDENTIALS, OR THE USE OF YOUR USER CREDENTIALS BY ANOTHER PERSON OR ENTITY REGARDLESS OF WHETHER YOU WERE AWARE OF SUCH USE. 

How Does Helping Minds Protect Your Privacy?

Section 8

Helping Minds respects the information You provide to us. Please see our Privacy Policy for an explanation of the information that we collect from You and how we use Your information that is NOT subject to the Health Insurance Portability and Accountability Act (“HIPAA”), which is the primary federal law governing the privacy of health information. When applicable, Helping Minds complies with all applicable requirements of HIPAA with respect to your health information. By accessing or using the Platform, or by downloading or uploading any content from or through the Platform, You acknowledge and agree to the provisions of the Privacy Policy and affirm that the Privacy Policy is a part of the Terms.

By using the Platform and accepting these Terms, You acknowledge that Helping Minds may share Your Personal Data with other users, including your healthcare provider if you are a patient (if you choose to allow this). We may share your information with third parties as described in the Privacy Policy, and will seek your consent before doing so where required by law. 

We are not responsible for nor liable to You or any third party for a third party’s treatment of Personal Data, including any collection, use, disclosure, storage, loss, theft or misuse of Personal Data, whether or not such treatment violates applicable law.

EU Citizens and GDPR: Please see our Privacy Policy for specific information regarding Your rights under GDPR and Helping Minds’s commitment to protecting those rights.

PATIENTS: Please be aware that Our Privacy Policy does not address how healthcare providers with whom You share information collected, generated, or stored via the Platform may further use and disclose Your health information. Your healthcare provider’s Notice of Privacy Practices should be publicly available and is usually located on their website. Helping Minds’s Privacy Policy does not apply to the collection, use, disclosure, or treatment of Your Personal Data directly by any provider, clinician, researcher, or other healthcare professional and/or entity. You expressly acknowledge and agree that Helping Minds is neither responsible for nor liable to You or any third party for the treatment of Your Personal Data by any such individual or entity, including any collection, use, disclosure, storage, loss, theft, or misuse of Your Personal Data, whether or not such treatment violates applicable law or the provider’s Notice of Privacy Practices.

Computer Equipment and Internet Access

Section 9

You are responsible for obtaining, installing, maintaining and operating all software, hardware or other equipment (collectively, "Systems") necessary for You to access and use the Platform. This includes, without limitation, obtaining Internet services, using up to date web-browsers and the best commercially available encryption, antivirus, anti-spyware, and internet security software. You are responsible for the data security of the Systems used to access the Platform and for the transmission and receipt of information using such Systems. We are not responsible for any errors or problems that arise from the malfunction or failure of the Internet or Your Systems. 

THERE ARE ALWAYS CERTAIN SECURITY AND ACCESS AVAILABILITY RISKS ASSOCIATED WITH USING OPEN NETWORKS SUCH AS THE INTERNET, AND YOU EXPRESSLY ASSUME SUCH RISKS.

How Can You Opt-Out Of Receiving Emails From Helping Minds?

Section 10

In using the Platform, You may receive periodic email communications regarding the Platform, new product offers and information regarding the Platform, which are part of the Platform and which You cannot opt out of receiving. You may also receive periodic promotions and other offers or materials We believe might be of interest to You. You can opt-out of receiving these promotional messages at any time by (a) following the unsubscribe instructions contained in each newsletter; or (b) changing your communications preferences in your User Account on the Platform.

Third Parties and Third-Party Sites

Section 11

Certain areas or features of the Platform may allow You to access websites or applications that are not Helping Minds websites or applications (collectively, “Third-Party Sites”). You acknowledge and agree that the Third-Party Sites may have different privacy policies, terms of use, user guides and/or business practices (collectively, “Third-Party Rules”) than Helping Minds, and that Your use of such Third-Party Sites is governed by the respective Third-Party Rules not Ours. Helping Minds may provide links to Third-Party Sites to You as a convenience, and We do not verify, make any representations, or take responsibility for such Third-Party Sites, including, without limitation, the truthfulness, accuracy, quality, or completeness of the content, application, links displayed, and/or any other activities conducted on or through such Third-Party Sites. 

YOU AGREE THAT HELPING MINDS WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, APPLICATIONS, INFORMATION, RESOURCES, AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD-PARTY. Any reference in the Platform to any product, service, publication, institution, organization of any third-party entity, or individual does not constitute or imply Helping Mind’s endorsement or recommendation. 

Your Representations and Warranties

Section 12

You represent and warrant that Your use of the Platform will be in accordance with these Terms and all applicable laws, regulations, rules, and any Helping Minds policies and procedures we provide to you in writing. Specifically, YOU REPRESENT AND WARRANT THAT YOU ARE LEGALLY AUTHORIZED TO SHARE PERSONAL DATA WITH US. 

Warranty Disclaimers & Limitation of Liability

Section 13

NO WARRANTIES

THE PLATFORM IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, HELPING MINDS EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. HELPING MINDS MAKES NO WARRANTY THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. HELPING MINDS MAKES NO WARRANTY REGARDING THE QUALITY OF ANY PRODUCTS, APPLICATIONS, OR MATERIALS ACCESSED OR PURCHASED THROUGH THE PLATFORM OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE PLATFORM.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM HELPING MINDS OR THROUGH THE PLATFORM OR MATERIALS, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, INCLUDING, WITHOUT LIMITATION, PATIENTS, PROVIDERS, CLINICIANS/CAREGIVERS, PAYERS OR AUTHORIZED THIRD PARTIES. YOU UNDERSTAND THAT HELPING MINDS DOES NOT TAKE RESPONSIBILITY FOR SCREENING OR INQUIRY INTO THE BACKGROUND OF ANY USERS OF THE PLATFORM, INCLUDING, WITHOUT LIMITATION, PROVIDERS AND/OR CLINICIANS, NOR DOES HELPING MINDS VERIFY OR TAKE RESPONSIBILITY FOR THE STATEMENTS OF ANY SUCH USERS OF THE PLATFORM. HELPING MINDS MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE PLATFORM, INCLUDING, WITHOUT LIMITATION, PROVIDERS AND/OR CLINICIANS.

HELPING MINDS CANNOT ALWAYS FORESEE OR ANTICIPATE TECHNICAL OR OTHER DIFFICULTIES THAT MAY RESULT IN FAILURE TO OBTAIN DATA OR LOSS OF DATA, PERSONALIZATION SETTINGS, OR OTHER SERVICE INTERRUPTIONS. HELPING MINDS CANNOT ASSUME RESPONSIBILITY FOR THE TIMELINESS, ACCURACY, DELETION, NON-DELIVERY OR FAILURE TO STORE ANY USER DATA, COMMUNICATIONS, OR PERSONALIZATION SETTINGS. IT IS YOUR RESPONSIBILITY TO BACKUP ANY INFORMATION YOU ENTER INTO THE PLATFORM.

LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE PLATFORM REMAINS WITH YOU. NEITHER HELPING MINDS NOR ANY OTHER PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PLATFORM WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR APPLICATIONS, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE PLATFORM, OR FROM ANY COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER USERS OF THE PLATFORM OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HELPING MINDS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED IN MEETING ITS ESSENTIAL PURPOSE.

IF YOU ARE DISSATISFIED WITH THE PLATFORM OR THE TERMS OF THESE TERMS, YOUR ONLY REMEDY IS TO DISCONTINUE USING THE PLATFORM. YOU ACKNOWLEDGE THAT IF YOU USE THE PLATFORM DURING OR IN RELATION TO AN EMERGENT, SERIOUS, OR LIFE-THREATENING CONDITION, SUCH USE IS AT YOUR SOLE RISK. HELPING MINDS IS NOT LIABLE TO YOU OR ANY PERSON FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE UPON INFORMATION INCLUDED ON THE PLATFORM. HELPING MINDS IS NOT LIABLE TO ANY USER OR PERSON FOR ANY HARM CAUSED BY THE NEGLIGENCE OR MISCONDUCT OF ANY PROVIDERS OR CLINICIANS, WHETHER OR NOT RELYING UPON INFORMATION COLLECTED, GENERATED, OR STORED VIA THE PLATFORM. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, HELPING MINDS’ LIABILITY IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED $100.00. ANY CLAIM ARISING FROM THE USAGE OF THE PLATFORM MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE OCCURRENCE OF THE EVENT FROM WHICH THE CLAIM AROSE.

Indemnification

Section 14

You agree to indemnify, defend and hold harmless Helping Minds and its licensors and suppliers and their respective affiliates, employees, officers, directors, agents, servants and representatives of each from any liability, loss, claim, suit, damage, and expense (including reasonable attorneys' fees and expenses) arising out of or in any way connected with Your access to or use of Platform, Your violation of these Terms or any negligent or wrongful conduct by You or related to Your account by You or any other person accessing the Platform through Your account, regardless of whether You were aware of such use.

How Can You Provide Us With Feedback?

Section 15

We welcome and encourage You to provide feedback, comments, and suggestions for improvements to the Platform (“Feedback”). You may submit Feedback by e-mailing Us at support@trichstop.com. You acknowledge and agree that if You submit any Feedback to Us, You hereby grant to Us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable, and transferable license under any and all intellectual property rights that You own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.

How Can Your Account Be Terminated?

Section 16

If You breach any of these terms, we may suspend or disable Your account or terminate Your access to the Platform without prior notice to You.  There may be other instances where We may need to terminate Your access to the Platform that are not related to any of Your actions or inactions.  We reserve the right to terminate Your access to and use of the Platform and materials at any time, with or without cause.  

If You wish to terminate Your account, please click on “Cancel Your Subscription in the App or Platform.

Arbitration Agreement

Section 17

You agree that any dispute between You and Helping Minds arising out of or relating to these Terms will be governed by the dispute resolution procedure outlined below. We want to address Your concerns without needing a formal legal case, so We have included a tiered dispute resolution process. This Arbitration Agreement section may be modified by written agreement between You and Helping Minds.

Before filing a claim against Helping Minds, You agree to try to resolve the dispute informally by contacting support@trichstop.com. We will try to resolve the dispute informally by contacting You through email. If a dispute is not resolved within 15 days after submission, You may bring a formal proceeding, as outlined below.

In the event of any controversy or claim arising out of or relating to these Terms or a breach of the Terms, You must first attempt to settle the dispute with non-binding mediation through the American Health Lawyers Association (“AHLA”).

You shall, in writing, join Helping Minds in a joint demand for mediation and afterward jointly select a suitable mediator from the AHLA roster. If You and Helping Minds cannot agree upon a mediator, the AHLA shall designate one. The mediation will be conducted according to the AHLA’s Agreement to Mediate. The findings, conclusions, and recommendations of the mediator shall be non-binding, confidential, and inadmissible in arbitration or any other subsequent proceeding. Either You or Helping Minds shall have the right to bypass mediation and/or reject the Mediator’s findings, conclusions, and recommendations. In which event, all claims and disputes shall be exclusively, fully, and finally resolved using binding arbitration through the AHLA. You and Helping Minds agree to employ three (3) arbitrators (the “Panel”), where one arbitrator (1) is selected by You, one (1) is selected by Helping Minds, and the third (3rd) is selected by mutual consent of You and Helping Minds. If You and Helping Minds cannot agree upon the third arbitrator, the first two (2) arbitrators chosen shall select the third arbitrator. The selection decision shall be binding.

The arbitration shall be conducted by telephone, online, and/or be solely based on written submissions—the specific manner to be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. Any judgment on the award rendered by the Panel may be entered in any court of competent jurisdiction.

You and Helping Minds shall each pay 50% of all mediator and/or arbitrator costs, expenses, and fees incurred in connection with mediating and/or arbitrating under the Terms.

Any claim or dispute arising under the Terms must be initiated for mediation and/or arbitration within two (2) years from its accrual date. Any claim or dispute initiated two (2) years or longer from its accrual date shall be time-barred and dismissed.

Exceptions to Agreement to Arbitrate: Helping Minds may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Platform or infringement of intellectual property rights (for example, trademark, trade secret, copyright, or patent rights) without first engaging in the informal dispute-resolution process described above.

YOU MAY ONLY RESOLVE DISPUTES WITH HELPING MINDS ON AN INDIVIDUAL BASIS, AND MAY NOT BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT ALLOWED UNDER THESE TERMS.

Notwithstanding the above, You can decline or “opt out” of the alternative dispute resolution process described above by contacting support@trichstop.com within 30 days of first accepting the Terms and stating that You (first and last name) decline this dispute resolution process.

YOU UNDERSTAND AND AGREE THAT, BY NOT OPTING-OUT OF THE ALTERNATIVE DISPUTE RESOLUTION PROCESS DESCRIBED, YOU WAIVE ANY RIGHT TO JURY TRIAL TO WHICH YOU MAY OTHERWISE BE ENTITLED IN CONNECTION WITH ANY ACTION OR LITIGATION IN ANY WAY ARISING OUT OF OR RELATED TO THESE TERMS.

You agree that any and all claims and matters arising out of the Terms, unless subject to the dispute resolution process described above, may be heard and determined in any court with jurisdiction, and You hereby waive any right to object to such filing on grounds of improper venue, forum non-conveniens, or other venue-related grounds, unless such objection asserts that the claim or matter in dispute is subject to determination through the dispute resolution process described above.

General Contract Terms

Section 18

These Terms, the Privacy Policy, and any other terms incorporated herein by reference, constitute the entire and exclusive understanding and agreement between Helping Minds and You regarding the Platform, and these Terms supersedes and replaces any and all prior oral or written understandings or agreements between Helping Minds and You regarding the Platform.

GOVERNING LAW

The Terms shall be governed by the laws of Israel without reference to its conflict of laws provisions. 

ASSIGNMENT

You may not assign or transfer these Terms, by operation of law or otherwise, without Helping Minds’ prior written consent. Any attempt by You to assign or transfer these Terms, without such consent, will be null and of no effect. Helping Minds may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

NOTICES

Any notices or other communications permitted or required hereunder, including those regarding modifications to the Terms, will be in writing and given: (i) by Helping Minds via email (in each case to the email address that You provide); and/or (ii) by posting to the Platform. For notices made by email, the notice will be effective as of the date the notice is first transmitted.

GENERAL

The failure of Helping Minds to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Helping Minds. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under the Terms will be without prejudice to its other remedies under the Terms or otherwise. If, for any reason, a court of competent jurisdiction finds any provision of the Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of the Terms will remain in full force and effect.

CONTACTING HELPING MINDS

Please feel free to contact Us if You have any questions about the Terms and/or any other documents referenced herein. You may contact Us at support@trichstop.com