Privacy Policy

    1. In these terms the following definitions apply:


      Means the multiple websites or applications, including, but not limited to, the website named and the mobile app named Trichstop App;


      Means any company that owns and/or operates the Platform;


      Means any visitor of the Platform who accesses or uses the contents and services offered by the Platform;


      Means a qualified, trained & experienced specialist registered with the Platform to provide personalized Online Therapy Services;


      Means the personalized online Therapy Services offered by a Therapist to the Users through the Platform;


      Means a User who has created a User Account with the Platform and has purchased the Services;


      Publicly Accessible Pages
      Means those pages of the Platform that are available to general public and other Users such as Forum and Review pages;


    2. By accessing, visiting, or navigating the pages of the Platform, submitting information on the Platform at the time of creating a User Account, or uploading / posting any content on Publicly Accessible Pages, the User bounds himself/herself to the terms of this Privacy Policy. In case the User does not agree with the terms of this Privacy Policy, the User must not access the Platform and/or avail the Services provided by the Company through the Platform.
    3. CHANGES TO PRIVACY POLICY: The Company reserves the right at its sole discretion, to modify, add, or change this Privacy Policy at any time with or without prior notice. A User’s continuous usage of the Platform and the Services after any change to this Privacy Policy will mean that the User has accepted that change.
    4. The Company may use third parties to provide certain services to the User. The User agrees that the Company shall not be liable to the User in any way for the use of User’s Personal Information by the third parties. These third parties have their own Privacy Policy. The User agrees to bind himself/herself with the terms of such Policies.
    1. User may provide certain Personal Information, for example, User’s Name, Email Address, Telephone number location date, an online identifier which can identify the User directly or indirectly etc., which otherwise is not publicly available. The Company asks this Personal Information when the User opens a User Account or fills out any other form for the purpose of communicating with the Platform, purchases the Services, takes an online test or for any other purpose set forth in the Platform.
    2. POLICY PERTAINING TO CHILDREN’S DATAThe Company does not collect any information from anyone under the age of thirteen (13) years. Any person who provides their personal information to the Company through the Platform represents that they are 13 years of age or older. The Platform and Services are all directed to people who are at least 13 years old or older.
    3. By creating a User Account, purchasing the Services or filling out any form on the Platform, the User gives his/her consent to the Company for collecting and storing his/her Personal Information in the databases / server logs of the Company and for using the Personal Information for contacting the User.
    4. In order to process the payment for the Services, the Company asks the Buyer to provide certain sensitive personal information in the form of financial data like Credit Card details, Pay Pal account details etc., in addition to the Personal Information mentioned in clause 2.1. The Platform may use the third party payment processors to process the payment.
    5. The Company or the third party payment processor shall store the Sensitive Personal Information of the Buyer only for the purposes of providing the services and processing the online financial transactions towards the Services purchased through the Platform.
    1. The Company automatically receives and records information on its server logs from the User’s browser including cookies, log files, pixel tags, local storage objects and other tracking technologies to automatically collect information about the User’s activities such as searches, page views, date and time of User’s visit, and other information about the User’s use of the Platform.
    2. The Company also collect and may store information that the User’s computer or mobile device provide in connection the User’s use of the Platform such as browser type, type of computer or mobile device, browser language, IP Address, mobile carrier, unique device identifier, location, and requested and referring URLs.
    3. WHAT ARE COOKIES? A cookie is a small file containing a small amount of data that is sent to User’s Browser from a web server and placed on User’s Computer’s Hard Drive to assist the Platform in providing the Services, recognize User’s browser and to know how and when pages in the Platform are visited and by how many people.
    4. If User does not wish the Platform to install cookies on his/her computer, User may change the settings on his/her browser to reject cookies. If the User does set his/her browser to reject cookies, User may not be able to use all of the features of the Platform.
    5. Advertising and promotional offers appearing on the Platform may be delivered to Users by the advertising partners, who may set cookies. These cookies allow the ad server to recognize User’s computer each time they send the User an online advertisement to compile information about the User. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to the User.
    6. This Privacy Policy covers the use of cookies by the Company and does not cover the use of cookies by advertisers or other third parties with whom the Company may work. The Company does not access or control such third party cookies; please refer to those companies’ privacy policies.
    1. User’s Content:The Platform collects and store information and content that a User posts to the Publicly Accessible Pages of the Platform. The User’s Content, date and time stamps, and all associated comments are publicly viewable on the Platform.
    2. Any Personal Information collected from the User may be used for the following purposes;
      1. To provide the User with the services the User has requested and responding to User’s requests for certain products or services;
      2. To provide the User with Promotional or marketing information or information about a specific program that the User has elected to participate in or receive information through newsletters etc;
      3. To personalize the User’s experience by customizing the content and offering the User a tailored content;
      4. Improve the services which the Company offers to Users;
      5. To process the financial transactions for the Services booked by Users/Buyer;
      6. To keep contact and communicate with User, with prior permission of User, regarding the updates to the Platform;
    3. The Company may use automatically collected information and cookies information to:
      1. To gather and monitor aggregate usage metrics to better understand how users access and use the Platform and to evaluate and improve the Platform and to develop new services;
      2. Remember User’s information so that the User will not have to re-enter it during that visit or the next time User/Buyer visits the Platform;
      3. Provide custom, personalized advertisements, content, and information;
      4. Monitor the effectiveness of the Company’s marketing campaigns;
    1. Users can always opt not to disclose information to the Company. However, in order to book the Services, User will have to provide certain information to the Company. If a particular User chooses not to provide his or her Personal Information to the Company then the User will not be able to purchase the Services offered through the Platform.
    2. User will have the choice to opt out of receiving periodic Newsletters, E-mail Notices or solicitations from the Company or its affiliates by responding to a link in each E-mail notice or solicitation or by sending a request to the Company.
    3. A Client can access his / her Personal Information at any time through his/her unique Login-ID and password.  After logging to his/her User Account the Client will be able to alter or modify his / her Personal Information (Contact Address, Telephone Number, Email Address etc.) as well as the password.
    1. The Company values the Privacy of User’s Personal Information and treats the data of User as confidential.
    2. The Platform provides certain information of the Therapist who will provide the Services to the Client. For the avoidance of doubt, when a Client purchases the Services, then the Therapist assigned to the Client shall receive necessary and relevant information of the Client.
    3. The Company shall not rent, sell or share Personal Information obtained on or from the Platform with any other person or non-affiliated companies except to provide the Services the User has requested, so long as these parties agree to keep the Personal Information of the User as confidential.
    4. The Company will disclose Personal Information of the User to other third parties only when it is required by law and absolutely necessary for compliance of a legal obligation.
    1. While using any online services carries security risks that cannot be 100% prevented, the Company has implemented comprehensive document information security program and information security policies to keep the Personal Data of the User secure and protect it from any unauthorized access.
    1. If the User has an enquiry regarding this privacy policy, it should be sent to